Cancun Airport to Hotel Na´ala Tulum

The private transfer from Cancun Airport to Hotel Na´ala Tulum starts at $125 USD per vehicle, not per person: that rate covers your whole group, with taxes, tolls and meet & greet included. The price is locked when you book and does not change on the day of travel, not at night and not in high season. The cheapest rate is Private Transportation, for up to 8 passengers with their luggage.

Round trip — arrival and return — starts at $250 USD per vehicle, and costs less than buying two separate one-way rides. Booking both at once locks in your pickup at Hotel Na´ala Tulum on departure day, which is exactly when you do not want to be hunting for a ride.

The ride from the airport to Hotel Na´ala Tulum takes ~1h 31m in normal traffic. It is a direct trip: your driver leaves the terminal and stops at the hotel door, with no other pickups along the way. For the return we work the time backwards from your flight, adding that same ride time plus the margin your airline asks for.

Hotel Na´ala Tulum is at Av. Coba S/N, 77780 Tulum, Q.R., México, inside the Tulum area, about ~1h 31m from Cancun International Airport (CUN) by private vehicle. We drop you at the hotel entrance, not at a stop or a meeting point.

These are the options to Hotel Na´ala Tulum with their one-way rate: Private Transportation, up to 8 passengers, from $125 · Airport Taxi, up to 3 passengers, from $135 · Private Transportation Premium, up to 8 passengers, from $140 · Luxury Transportation, up to 5 passengers, from $287. The rate is per vehicle, so it costs the same whether two of you travel or the vehicle is full — pick by luggage room, not by seat count.

The largest vehicle running to Hotel Na´ala Tulum (Small Group Transportation) takes up to 15 checked bags plus carry-ons. Strollers, coolers, boards and golf clubs are fine, but tell us the bag count when you book: we would rather send a vehicle with room to spare than one where the luggage barely fits.

It is 100% private. The vehicle is yours alone and goes straight from the airport to Hotel Na´ala Tulum: no other passengers, no dropping people off at other hotels, no waiting for a van to fill up. That is why the ride takes ~1h 31m and not twice that.

Right after you clear customs, outside the terminal, holding a sign with your name. From there you head straight to Hotel Na´ala Tulum: no counters to find, no taxi line and no need to deal with the vendors who approach you at the exit. If you cannot spot the driver, your voucher has our 24/7 phone number and we connect you on the spot.

We track your flight in real time. If it lands early or late — even if your arrival at Hotel Na´ala Tulum shifts by hours — the pickup time adjusts by itself and your driver waits at no extra cost. Nothing to report and nothing to rebook.

Yes, service runs 24/7 and the rate is the same at any hour: there is no night surcharge. A flight landing at 2 AM has its driver waiting all the same, and the run to Hotel Na´ala Tulum usually takes less than ~1h 31m with an empty highway.

Yes, when your pickup is at Cancun Airport within the 8:00 AM – 7:00 PM window: pick “pay cash to the driver” at checkout, nothing is charged online, and you hand over the full amount before heading to Hotel Na´ala Tulum. Bring the exact amount — your driver carries no change and cannot take cards. Outside those hours, and for departures from Hotel Na´ala Tulum back to the airport, payment is online.

Ideally 24 to 48 hours ahead: with that margin we guarantee the vehicle you picked rather than whatever is left. Last-minute bookings to Hotel Na´ala Tulum are usually possible — call us and we confirm in minutes — but in high season the larger vehicles go first.

Yes, and they are free. Request them when you book and tell us the ages: the driver fits them at the terminal before pulling away, not somewhere along the highway to Hotel Na´ala Tulum. We send the seat that matches the child's age, not a generic booster.

Yes. A quick stop at a supermarket or an OXXO on the way to Hotel Na´ala Tulum can be arranged and does not change the price — it is a normal request for guests heading to a condo or a villa. Tell us when you book so we allow for it in the ride time.

Yes. Your driver picks you up at the Hotel Na´ala Tulum lobby at the time we agree, worked out from the ride time plus the margin your airline requires, and we reconfirm it the day before. Booking round trip from the start costs less than two separate one-way rides.

Yes. Rates are charged by zone, and Hotel Na´ala Tulum is in the Tulum area: it pays that zone's rate regardless of exactly where inside it the property sits. That is why the price above still applies if you end up switching to another hotel in Tulum — just let us know so your driver has the right address.

It depends on the rate you booked. Premium rate: cancel free up to 24 hours before your transfer and we refund the full amount. Economical rate: no refund. The full amount stays as open credit, with no expiry date, for whenever you come back. Includes one change of date or time, 48 hours in advance. Either way, send the request in writing, by email, with your reservation number.