Terms and Conditions

Reservation Policy

The rates displayed on the website are only valid the day of your quote. The rates apply to the specific service requested, otherwise rates may vary. A reservation is considered complete when you have a confirmation number and the corresponding charge has been applied.

Upon booking, you are authorizing us in written and / or verbally to use your credit card for payment, and are confirming your knowledge and acceptance of our reservation policies, payment, and cancellation disclaimer. All reservations are subject to availability at time of processing your application. The availability cannot be guaranteed until receipt of full payment.

To avoid delays, please must print your coupon and present it when using the service you paid for. If you want to change or cancel your reservation, please contact as soon as possible, by email at bookings@etransfers.com or by the next phone numbers: USA & CANADA Toll Free: +1 (305) 529.3806, Direct: +52 (998) 980.0259, quoting your reservation number and full name. We highly recommend you carefully read our CANCELLATION POLICY.  Any change of reservation is subject to availability and possible changes in fees.

Changes in Departures can only be applied without cost if requested 5 hours before your pick-up time and within customer service hours from 7 am to 10:40 pm

Payment Policy

The total amount for your reservation will be charged immediately to your credit card and will appear on your statement. For payment of your reservation, we accept the following credit cards Visa, Master Card and American Express. If you do not have any of these credit cards, you can send a bank transfer. For further information please contact one of our Travel Consultants by email at bookings@etransfers.com or by the next phone numbers: USA & CANADA Toll Free: +1 (305) 529.3806, Direct: +52 (998) 980.0259.

The rates published on our site are quoted in US dollars, which are duly specified at the time. Dollars may be charged in Mexican Pesos. In the case of any other currency, the transaction amount will be converted to U.S. Dollars at the exchange rate prevailing at the date of transaction. Please note that the amount listed on your receipt of payment from your credit card, can vary up to three percent because of the fluctuating international currency exchange rate. Our company, www.cancun-shuttle-transportation.com is not responsible for the fluctuation and in accepting these policies; you acknowledge having been informed of the exchange rate fluctuation and agree with the corresponding charge in U.S. Dollars or Mexican pesos. It is noteworthy that all tax invoices shall be made after having enjoyed (the) service (s) reserve (d). Please contact one of our sales consultants for the aforementioned.

Liability Disclaimer

Our company, bookings@etransfers.com serves as an intermediary between the customer and the provider of goods and services promoted on the website. bookings@etransfers.com provides trade negotiations within their own standards of quality and service, such as but not limited to: ground transportation and other related tourism activities such as tours and excursions, choosing only the most qualified providers and most prestigious in the market. Notwithstanding this, bookings@etransfers.com cannot assume any responsibility towards those who purchase services on its website, by acts or omissions of suppliers here announced, under which it has no control over their legal or personal relationship, equipment, operation or property.

bookings@etransfers.com declares that:

  1. The photos displayed on its website are only representative and do not guarantee to be an exact representation at arrival.
  2. Descriptions of travel services are updated by bookings@etransfers.com to best of our knowledge, but do not guarantee that everything will be exactly equal to its arrival.
  3. bookings@etransfers.com reserves the right to refuse any customer at any time.
  4. Any claims or written notices against bookings@etransfers.com must be received no later than fourteen (14) days after returning from trip taken.

bookings@etransfers.com is not responsible for any claim, cost or expense arising from personal or third person injury, accidents or death, loss or damage of personal property, loss of enjoyment, anger, disappointment, distress or frustration, whether mental or physical, resulting from what is mentioned below:

  1. Acts or omissions of any other person other than bookings@etransfers.com or its employees.
  2. Illness, theft, labor disputes, mechanical breakdown, quarantine, government actions, weather or any other cause beyond the direct control of bookings@etransfers.com.
  3. Failure of the customer in obtaining the required documentation for your trip such as but not limited to, passports, visas and certificates, in which case you are not entitled to any refund.
  4. Customer fails to follow instructions including but not limited to airport departure times, time and date of entry and exit in hotels, coupon redemption policy.
  5. Cancellation or change for any reason for the travel services offered. We reserve the right to cancel or change travel services at our discretion, but will try to replace them with comparable services. If we have to completely cancel your reservation,bookings@etransfers.com liability is limited to reimbursement of all money paid to bookings@etransfers.com.
  6. A refund will not be possible in situations where the trip has to be cancelled, interrupted and/or deferred by www.cancun-shuttle-transportation.com for reasons of force majeure (beyond our control, such as, but not limited to, weather, hurricanes, earthquakes, acts of terrorism, pandemics, wars, etc.) and where the contractual obligations of www.cancun-shuttle-transportation.com with its suppliers do not allow it to obtain a refund of the amount paid or payable to the supplier on behalf of the customer. In any case www.cancun-shuttle-transportation.com at its discretion, can offer to reschedule the service with open credit for a period not longer than 12 months, in case there is a variation in price and/or destination it will only be required to cover the shortage.

Despite established close communication with suppliers by bookings@etransfers.com announced here, the possibility exists that the validity of some prices have expired or come from wrong information provided by these suppliers with which our database is fed. Notwithstanding this, bookings@etransfers.com takes the precaution of checking the rates that apply to each reservation. If the correct price is less than the amount quoted, bookings@etransfers.com applies the smaller amount. If the correct price is higher than the amount listed, your assigned Travel Consultant will contact you promptly informing either the correct amount, recording the cancellation of a reservation request by disagreeing with the increase in price, to expressly disclaim bookings@etransfers.com and its suppliers from any liability or compensation for inconvenience caused by such cancellation.

Cancellation and refund policy

Any request for cancellation must be informed in writing by e-mail to our Customer Service Department, mentioning your reservation number.

  • To cancel your reservation free of charge, you should contact the email bookings@etransfers.com customer service department 15 days prior to the service date
  • If you cancel your reservation less than 14 days in advance the refund will only be 75%. 
  • If you cancel your reservation less than 7 days in advance the refund will only be 50%
  • If you wish to cancel your reservation less than 2 days in advance, it will not be refunded.
  • In case of a NO SHOW, NO refund apply.

Our ClientsReviews

In the TOP 10 of Transportation Companies in Cancun

Photograph of an eTransfers client who booked a Cancun airport transportation
James P.
(5/ 5)

Cancun airport transportation I felt safe at all times and enjoyed the transfer fully, I had never been so free of worries during a Cancun Airport Transportation service.
456 Reviews 4.5/ 5
Photograph of an eTransfers client who booked a Cancun airport transfers
Kate M
(5/ 5)

Cancun airport transfers The transportation from Cancun airport was fast. The booking was quite simple, and the driver found us quickly at the airport to take us to our destination. They were very professional.
456 Reviews 4.5/ 5
Photograph of an eTransfers client who booked a Cancun shuttle
Kelly W.
(5/ 5)

Cancun shuttle The trip was pretty smooth, this Cancun Airport Transportation was wonderful, I have traveled 4 times to Cancun and this has been the best service I have tried.
456 Reviews 4.5/ 5