Terms & Conditions

1. Reservations

Rates are valid only on the date they are quoted and for the specific service requested. A reservation is confirmed once you receive a confirmation number and your payment has been processed; by booking, you authorize the charge to your card. Availability cannot be guaranteed until payment is received in full.

Please keep your voucher/confirmation and present it when using the service. To change or cancel, contact customer service by email or phone with your reservation number and name. Changes to the date or time of your transfer depend on the rate booked: the Economical rate includes one change of date or time, 48 hours in advance; the Premium rate allows unlimited changes. A same-service departure-time adjustment can also be requested at least 5 hours before your pickup, within customer service hours (Mon–Fri 7:00 AM–11:00 PM, Sat–Sun 9:00 AM–6:00 PM).

2. Payment & currency

The full reservation amount is charged to your card at the time of booking. We accept Visa, MasterCard, American Express and bank transfers.

Rates are quoted in US dollars and may be charged in Mexican pesos. Amounts in other currencies are converted to USD at the exchange rate on the transaction date. Because of exchange-rate fluctuation, the amount on your statement may vary by up to three percent; eTransfers is not responsible for these fluctuations. Tax invoices are issued after the service is completed.

3. Liability

eTransfers acts as an intermediary between the customer and carefully selected transportation providers. Photos on the website are representative and may not exactly match the vehicle on arrival; service descriptions are kept accurate to the best of our knowledge. We reserve the right to decline service. Any claim must be received no later than fourteen (14) days after your return.

eTransfers is not responsible for losses or claims arising from acts or omissions of third parties; illness, theft, labor disputes, mechanical breakdown, quarantine, government actions, weather or excessive traffic; failure to carry required documentation; failure to follow instructions; or interruptions caused by circumstances beyond its control (weather, hurricanes, terrorism and similar), in which case an administrative fee of up to 10% may apply.

4. Cancellations & refunds

Cancellation requests must be submitted in writing by email to customer service with your reservation number. Refund eligibility depends on the rate booked: Economical rates receive open credit only, never a refund; Premium rates receive a full refund when cancelled at least 24 hours in advance. Open credit is issued for the full amount paid, has no expiry date, and may be applied to any future service. In the case of a no-show, no refund and no credit apply on either rate.

5. Tax invoices (facturación)

To request a Mexican tax invoice, email a legible photo of your voucher, your payment method and proof of payment, and your tax status document (PDF) to bookings@etransfers.com, or call +52 (998) 360.7495. Requests must be made within the same month the service was performed, and cannot be processed without the complete information.

Questions about these terms? Contact us at bookings@etransfers.com or call us at +1 (305) 529.3806.