Terms and Conditions

Reservation Policy

The rates displayed on the website are only valid the day of your quote. The rates apply to the specific service requested, otherwise rates may vary. A reservation is considered complete when you have a confirmation number and the corresponding charge has been applied.

Upon booking, you are authorizing us in written and / or verbally to use your credit card for payment, and are confirming your knowledge and acceptance of our reservation policies, payment, and cancellation disclaimer. All reservations are subject to availability at time of processing your application. The availability cannot be guaranteed until receipt of full payment.

To avoid delays, please must print your coupon and present it when using the service you paid for. If you want to change or cancel your reservation, please contact as soon as possible, by email at bookings@etransfers.net or by the next phone numbers: USA & CANADA Toll Free: +1 30 55 29 3806, Direct: +52 998 980 0259, Local: 980 0259, quoting your reservation number and full name. We highly recommend you carefully read our CANCELLATION POLICY.  Any change of reservation is subject to availability and possible changes in fees.

Changes in Departures can only be applied without cost if requested 5 hours before your pick-up time.

Payment Policy

The total amount for your reservation will be charged immediately to your credit card and will appear on your statement. For payment of your reservation, we accept the following credit cards Visa, Master Card and American Express. If you do not have any of these credit cards, you can send a bank transfer. For further information please contact one of our Travel Consultants by email at bookings@etransfers.net or by the next phone numbers: USA & CANADA Toll Free: +1 30 55 29 3806, Direct: +52 998 980 0259, Local: 980 0259.

The rates published on our site are quoted in US dollars, which are duly specified at the time. Dollars may be charged in Mexican Pesos. In the case of any other currency, the transaction amount will be converted to U.S. Dollars at the exchange rate prevailing at the date of transaction. Please note that the amount listed on your receipt of payment from your credit card, can vary up to three percent because of the fluctuating international currency exchange rate. Our company, www.cancun-shuttle-transportation.com is not responsible for the fluctuation and in accepting these policies; you acknowledge having been informed of the exchange rate fluctuation and agree with the corresponding charge in U.S. Dollars or Mexican pesos. It is noteworthy that all tax invoices shall be made after having enjoyed (the) service (s) reserve (d). Please contact one of our sales consultants for the aforementioned.

Liability Disclaimer

Our company, www.cancun-shuttle-transportation.com serves as an intermediary between the customer and the provider of goods and services promoted on the website. www.cancun-shuttle-transportation.com provides trade negotiations within their own standards of quality and service, such as but not limited to: ground transportation and other related tourism activities such as tours and excursions, choosing only the most qualified providers and most prestigious in the market. Notwithstanding this, www.cancun-shuttle-transportation.com cannot assume any responsibility towards those who purchase services on its website, by acts or omissions of suppliers here announced, under which it has no control over their legal or personal relationship, equipment, operation or property.

www.cancun-shuttle-transportation.com declares that:

  1. The photos displayed on its website are only representative and do not guarantee to be an exact representation at arrival.
  2. Descriptions of travel services are updated by www.cancun-shuttle-transportation.com to best of our knowledge, but do not guarantee that everything will be exactly equal to its arrival.
  3. www.cancun-shuttle-transportation.com reserves the right to refuse any customer at any time.
  4. Any claims or written notices against www.cancun-shuttle-transportation.com must be received no later than fourteen (14) days after returning from trip taken.

www.cancun-shuttle-transportation.com is not responsible for any claim, cost or expense arising from personal or third person injury, accidents or death, loss or damage of personal property, loss of enjoyment, anger, disappointment, distress or frustration, whether mental or physical, resulting from what is mentioned below:

  1. Acts or omissions of any other person other than www.cancun-shuttle-transportation.com or its employees.
  2. Illness, theft, labor disputes, mechanical breakdown, quarantine, government actions, weather or any other cause beyond the direct control of www.cancun-shuttle-transportation.com.
  3. Failure of the customer in obtaining the required documentation for your trip such as but not limited to, passports, visas and certificates, in which case you are not entitled to any refund.
  4. Customer fails to follow instructions including but not limited to airport departure times, time and date of entry and exit in hotels, coupon redemption policy.
  5. Cancellation or change for any reason for the travel services offered. We reserve the right to cancel or change travel services at our discretion, but will try to replace them with comparable services. If we have to completely cancel your reservation,www.cancun-shuttle-transportation.com liability is limited to reimbursement of all money paid to www.cancun-shuttle-transportation.com.
  6. A full refund will not be honored in situations where such travel is to be canceled, interrupted and / or postponed by www.cancun-shuttle-transportation.com for reasons beyond its control (out of our control such as, but not limited to, weather, hurricanes, earthquakes, acts of terrorism, etc..) and where www.cancun-shuttle-transportation.com contractual obligations with its suppliers do not allow him to obtain reimbursement of the amount paid or to be paid to the supplier on behalf of the customer. In any case www.cancun-shuttle-transportation.com at its discretion may with hold 10% of the total amount paid for the reservation for administrative expenses.

Despite established close communication with suppliers by www.cancun-shuttle-transportation.com announced here, the possibility exists that the validity of some prices have expired or come from wrong information provided by these suppliers with which our database is fed. Notwithstanding this, www.cancun-shuttle-transportation.com takes the precaution of checking the rates that apply to each reservation. If the correct price is less than the amount quoted, www.cancun-shuttle-transportation.com applies the smaller amount. If the correct price is higher than the amount listed, your assigned Travel Consultant will contact you promptly informing either the correct amount, recording the cancellation of a reservation request by disagreeing with the increase in price, to expressly disclaim www.cancun-shuttle-transportation.com and its suppliers from any liability or compensation for inconvenience caused by such cancellation.

Cancellation Policy

Any request for cancellation must be informed in writing by e-mail to your assigned Travel Agent, mentioning your reservation number.

For Ground Transportation Reservations:

  • To cancel your reservation free of charge, you should contact the email bookings@etransfers.net customer service department 6 days prior to the service date,, after that date the refund of the payment will be only 50%.
  • Both parties hereby agree that services may pay in advance of shipments or request a change of time for transfer services giving notice by e-mail to bookings@etransfers.net with 24 hrs prior the service.
  • In case of a NO SHOW from 21:00 hrs to 07:00 hrs on arrival service will not apply any refund.
  • In case of a NO SHOW on departure, NO refund applied.

What our clientssay on Google!

In the TOP 10 of Transportation Companies in Cancun

  • Comments eTransfers
    Mathew F
    (5/ 5)

    Reviews in Google The transport service was ideal for us, the journey was comfortable, there was enough space for my family.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Comments eTransfers
    Robert S
    (5/ 5)

    Reviews in Google We are satisfied, the reservation was easy, the driver was kind to us, and the transfer was very comfortable.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Comments eTransfers
    Joel T
    (5/ 5)

    Reviews in Google My girlfriend and I were satisfied with the attention we received from this company. From the moment we booked the process was fast and efficient.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Comments eTransfers
    Sam M
    (5/ 5)

    Reviews in Google The service offered by this agency was very pleasant, the drivers were very attentive to us during the trip.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Comments eTransfers
    Amanda K
    (5/ 5)

    Reviews in Google My vacation was the best. This company gave me a very professional service, and at a reasonable price, the driver gave me some advice on what places I could visit in Cancun.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Comments eTransfers
    Alfredo C
    (5/ 5)

    Reviews in Google We loved this transportation service, they were very attentive to me and my wife, we had no problems with them, highly recommended.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Comments eTransfers
    Sarah G
    (5/ 5)

    Reviews in Google They are kind and always arrive in time to pick you up. I will reserve my next service when I return, I highly recommend it.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Comments eTransfers
    Katherine S
    (5/ 5)

    Reviews in Google The transfer was quick, it was easy to make the reservation, we found them quickly at the exit, very professional, punctual and cared vehicles.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Comments eTransfers
    Jeremy M
    (5/ 5)

    Reviews in Google A quality service at a fair price, I really recommend the quality of this service, very happy with the way they treated us.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Comments eTransfers
    Joo L
    (5/ 5)

    Reviews in Google It was a quality service, I like the way they treated us, I have no doubt they were the best choice to book my transportation in Cancun.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Comments eTransfers

    (5/ 5)

    Reviews in Google As soon as I arrived at the airport with my son, an eTransfers representative and our vehicle was waiting for us. Everything was perfect, wonderful 10/10 service.

    |
    456 Reviews | Google 4.5/ 5