Privacy Policy

1. Information we collect

We collect information through our website, phone reservations, in-person visits and other channels. When you book, you voluntarily provide your data; we may also obtain information from public sources such as directories and social networks (name, phone, email and address).

Depending on the service, this may include: full name, gender, address, phone numbers, email, signature, tax ID (RFC/CURP), service preferences, and payment details such as card number, cardholder name, expiration date and security code.

2. How we use your data

We use your personal data to speed up vehicle reservations, provide the services and products you request, evaluate service quality, run surveys, send promotions, and make financial or credit determinations related to your booking.

3. Sharing & transfers

Your information may be shared with business partners, affiliates, suppliers, and financial, banking and credit institutions in order to confirm your reservation. Card data is transmitted to American Express, MasterCard or Visa to process charges.

We may disclose data without your consent only when legally required to safeguard a public interest or to investigate illegal or fraudulent acts.

4. Your ARCO rights

You may request access to, correction, cancellation (deletion) of, or opposition to the processing of your personal data. Submit your written request to our privacy email, and we will respond in accordance with applicable law.

5. Data security

We protect your data using technical and administrative security measures, including firewalls and encryption. However, no transmission over the Internet can be guaranteed to be completely secure.

6. Changes to this policy

We may update this policy from time to time. Changes are published on this website and take effect immediately upon posting.

For any privacy request or question, contact us at bookings@etransfers.com.