Frequently askedQuestions

What is the minimum time required to make my reservation?

For arrivals we need at least 3 hours before you land at the Cancun International Airport. If the reservation is for a departure you must make your reservation with at least 24 hrs. This will allow us to program your pick up, confirm your flight information and authorize payment for your service.

What happens with pick up if my flight is delayed?

If you have reserved a Standard Service, PrivateVIP or VW Crafter, we will be monitoring the flights and we will know when you land in the Cancun International Airport.

 

PLEASE BE CAREFUL at the Cancun Airport, there are many timeshare salespeople located in the corridor on your way out to meet us for your pick up. We encourage you NOT to stop and speak to them, walk through the corridor and meet our representatives outside; we are at the airport 24hrs a day. If for any reason you cannot locate our representative, please contact us by phone, email, or messenger, we will immediately send a representative to meet you. We NEVER ask anyone outside our company to take you to your hotel. If anybody at the airport offers to take you to your hotel on our behalf and does not have our uniform on or our logo on their sign and tries to charge you extra please refuse. We are not responsible for any other company or their actions.
Your transportation is fully paid upon your arrival, the only extra money you may need is a tip for your driver.

Do I have to print my Reservation?

It is recommended to print your confirmation so that when you land in Cancun you can show the reservation to our representative and the pick up process will be quicker.

If you do not print it DON’T WORRY, providing your last name and the reservation number we can check our reservations system and you can board the vehicle. You will sign the boarding pass before boarding the vehicle.

 

We are not responsible if you miss your flight due to any change you have personally made, all changes made by the passenger is under their own risk.

What our clientssay on Google!

In the TOP 10 of Transportation Companies in Cancun

  • Alfredo C
    (5/ 5)

    Reviews in Google We loved this transportation service, they were very attentive to me and my wife, we had no problems with them, highly recommended.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Sarah G
    (5/ 5)

    Reviews in Google They are kind and always arrive in time to pick you up. I will reserve my next service when I return, I highly recommend it.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Katherine S
    (5/ 5)

    Reviews in Google The transfer was quick, it was easy to make the reservation, we found them quickly at the exit, very professional, punctual and cared vehicles.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Jeremy M
    (5/ 5)

    Reviews in Google A quality service at a fair price, I really recommend the quality of this service, very happy with the way they treated us.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Joo L
    (5/ 5)

    Reviews in Google It was a quality service, I like the way they treated us, I have no doubt they were the best choice to book my transportation in Cancun.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Ricky G
    (5/ 5)

    Reviews in Google They were very attentive with all my family, we had a lot of fun and we arrived at the hotel in a short time, it was a good experience.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Javier M
    (5/ 5)

    Reviews in Google We loved the service they gave us. We would certainly book with them again. We quickly met at the airport and reached our final destination without any problems.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Marie H
    (5/ 5)

    Reviews in Google It was an excellent vacation, I am pleased that this service has such flexible prices and a good staff, we recommend it.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Claudia F
    (5/ 5)

    Reviews in Google I booked a safe transportation company in Cancun at a low price, the girl that helped us was kind and very nice, I recommend this place a lot! Very happy with the service they offer!
    08/03/2017 |
    456 Reviews | Google 4.5/ 5
  • Donald D
    (5/ 5)

    Reviews in Google We really liked this transportation service, they give you excellent customer service, and the prices are affordable, we enjoy our vacation.
    08/03/2017 |
    456 Reviews | Google 4.5/ 5

  • (5/ 5)

    Reviews in Google As soon as I arrived at the airport with my son, an eTransfers representative and our vehicle was waiting for us. Everything was perfect, wonderful 10/10 service.

    |
    456 Reviews | Google 4.5/ 5